Welcome to Luck & Cinder’s Privacy Policy
This policy explains how we collect, use, and protect your personal information when you visit our website or interact with our restaurant and poker lounge. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs).
This policy applies to all visitors to our website and guests at our venue. By using our website, you agree to the practices described in this policy. The policy is for Luck & Cinder, located at 12 Cinder Lane, Melbourne VIC 3000, Australia. It is effective as of the date of publication and may be updated periodically.
Information We Collect
We collect information that you voluntarily provide to us, as well as some information automatically collected when you use our website.
- Contact details: name, email address, and phone number when you make an enquiry or booking.
- Usage data: IP address, browser type, pages visited, and time spent on the site.
- Preferences: dietary requirements or seating preferences if you share them.
- Other information: any other details you choose to provide in messages or forms.
We do not collect any financial information or payment details, and we do not collect information related to gambling or wagering.
How We Use Your Information
We use your personal information to provide and improve our services, respond to your enquiries, and enhance your experience at Luck & Cinder.
- To respond to enquiries and booking requests.
- To send you information about our restaurant, poker lounge, and events if you have opted in.
- To improve our website and services based on usage patterns.
- To comply with legal obligations.
We do not use your information for marketing purposes without your consent, and we do not sell or rent your personal information to third parties.
Disclosure of Information
We may disclose your personal information to trusted third parties who assist us in operating our website and business, or as required by law.
- Service providers such as website hosting and email platforms.
- Professional advisors, including legal and accounting, when necessary.
- Government or regulatory bodies if required by law.
We do not disclose information to third parties for their own marketing purposes. We take steps to ensure that any third party we share information with protects it in accordance with Australian privacy laws.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.
- Use of secure servers and encryption for data transmission.
- Restricted access to personal information within our organization.
- Regular review of our security practices.
- Immediate action in the event of a data breach, including notification where required.
No method of transmission over the internet is 100% secure, but we strive to use commercially acceptable means to protect your data.
Your Rights and Choices
You have the right to request access to the personal information we hold about you, to ask for corrections, and to make a complaint if you believe your privacy has been breached.
- You can request access to your personal information by contacting us.
- We will respond to requests within a reasonable timeframe.
- If you believe your information is inaccurate, you can ask us to correct it.
- If you have a complaint, please contact us and we will investigate promptly.
We may need to verify your identity before providing access. In some cases, we may refuse access as permitted by law, and we will explain why.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
- Any changes will be posted on this page with an updated effective date.
- We encourage you to review this policy periodically.
- Material changes may be communicated via a notice on our website.
The current version of the policy is always available on this page.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us using the details below.
- Email: [email protected]
- Phone: +61255501234
- Address: 12 Cinder Lane, Melbourne VIC 3000, Australia